A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization and is focused on achieving the organization’s quality policy and quality objectives. Implementing and establishing a QMS affects every aspect of an organization’s performance.
Although any QMS should be created to address an organization’s unique needs, there are some general elements all systems have in common, including:
- The organization’s quality policy and quality objectives
- Quality manual
- Procedures, instructions, and records
Each element of a QMS serves a purpose toward the overall goals of meeting the customers’ and organization’s requirements. Ensuring each of the elements of a QMS is present ensures proper execution and function of the entire quality system as a whole.
Establishing a QMS helps organizations run effectively. Therefore, before establishing a QMS the organization must identify and manage various connected, multi-functional processes to ensure customer satisfaction is always the target achieved. There are many things to consider when establishing a QMS for your organization. Of great importance is ensuring it is a strategic choice influenced by the varying objectives, needs, and products and services provided. The basic steps to implementing a QMS are as follows:
1) Design, 2) Build, 3) Deploy, 4) Control, 5) Measure, 6) Review, and 7) Improve.
Often, skilled resources and quality expertise are not available to understand the regulatory requirements for implementing and managing a compliant QMS. Kymanox’s broad expertise in implementing efficient, effective, and sustainable policies, processes and procedures will ensure your QMS includes all of the necessary compliance elements to meet the satisfaction of the internal and external customers it supports and serves, along with meeting the compliance requirements and rigors of today’s regulatory environment.