A Quality Management System (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
Although a QMS should be created to address an organization’s unique needs, there are some general elements all QMSs have in common, including:
- The organization’s quality policy and quality objectives.
- The organization’s quality manual.
- The organization’s policies, procedures, work instructions, and records.
The basic steps to implementing a QMS are as follows: 1) Design, 2) Build, 3) Deploy, 4) Control, 5) Measure, 6) Review, and 7) Improve.
Establishing a QMS helps organizations run effectively. Therefore, before establishing a QMS, the organization must identify and manage various connected, multi-functional processes to ensure the focus is on customer satisfaction. Each of the unique elements of a QMS must work together to ensure proper execution and function of the QMS as a whole.
Skilled resources and quality expertise are not always available within each organization to understand the regulatory requirements for implementing and managing a compliant QMS. Kymanox has broad expertise in establishing and implementing efficient, effective, and sustainable QMSs for large and small organizations in order to meet the satisfaction of internal and external stakeholders.